One of our current jobs includes a UNISURF 14" laptop which is continuously freezing all the time. For this reason, we must undertake some diagnostic testing to find out why the cursor and keyboard are freezing.
This could be a software or hardware issue.
The IT Super Store technician undertakes a format to the laptop to deduce whether the freezing problem may be due to viruses on the laptop. However, even after the format, we still encounter the same problem. The laptop continues to freeze.
It appears that there may be a problem with the motherboard. Therefore, the laptop requires a motherboard replacement.